Shipping and Payments Policy

Option 1: Collection: here you can come in and collect your items that you have purchased in our store at 1 Cowey house, 136 Cowey road, Morningside , Durban 4001. Our operating times are 8:30am - 5pm  Mon- Fri and Saturday 9am-1pm.

 

Option 2: Overnight Delivery: The cost here is currently R80 (Sir vape management reserves the right to change this at any time due to price increase) Overnight is to major city centers ie: East London, Cape Town, Pretoria, Johannesburg, If you are unsure if your area fits into this category please contact us either by email or phone prior to placing your order. Sir Vape and its management are not held liable for a package that does not arrive in the allotted time due to an incorrect postal method fee being charged. Also please note our current process is that we send you a tracking number once your order has been processed (allow a few hours for the courier company to update their system) Once you have this tracking number and it appears on "The Courier Guy" tracking service all communication regarding your package has to be direct to them as they have ownership of the package until signed off by yourself. Should you need to change details of delivery please arrange this with them directly. Please note this applies for Monday to Thursday orders. Orders leaving on Fridays will only arrive on Monday as we do not do weekend delivery. Please note that all orders placed before 9:30am will go out the same day once payment has been received if orders come in after 9:30 am the order will go out the following day.

 

Option 3: Outlying areas:  The cost here is currently R135 (Sir vape management reserves the right to change this at any time due to price increase) Outlying areas are areas that are fair distance from a major town or city ie: kimberley, Piet Retief, Paarl and Port Edward. If you are unsure if your area fits into this category please contact us either by email or phone prior to placing your order. Also please note our current process is that we send you a tracking number once your order has been processed (allow a few hours for the courier company to update their system) Once you have this tracking number and it appears on "The Courier Guy" tracking service all communication regarding your package has to be direct to them as they have ownership of the package until signed off by yourself. Should you need to change details of delivery please arrange this with them directly. 

Please note that all orders placed before 9:30am will go out the same day once payment has been received if orders come in after 9:30 am the order will go out the following day.

PLEASE ALLOW FOR 2 TO 3 WORKING DAYS FOR YOUR ORDER TO BE DELIVERED.

 

 

Option 4: Overnight local delivery: The cost here is currently R55 (Sir vape management reserves the right to change this at any time due to price increase) Overnight Local delivery is for Durban and surrounding areas 30km from Durban CBD ie: Amanzimtoti, Umhlanga, Kloof . If you are unsure if your area fits into this category please contact us either by email or phone prior to placing your order. Also please note our current process is that we send you a tracking number once your order has been processed (allow a few hours for the courier company to update their system) Once you have this tracking number and it appears on "The Courier Guy" tracking service all communication regarding your package has to be direct to them as they have ownership of the package until signed off by yourself. Should you need to change details of delivery please arrange this with them directly.

Please note that all orders placed before 9:30am will go out the same day once payment has been received if orders come in after 9:30 am the order will go out the following day.

 

 

Payment options

We accept the following payment methods:

COC (Cash on Collection)

COC is only available for Collection – 1 Cowey House, 136 Cowey Road, Morningside Durban 4001

EFT (Electronic Funds Transfer)

Upon Checkout, our banking details will be provided to you if you select EFT. Please use your order number (emailed to you) as the reference for your payment and email Proof of Payment to craig@sirvape.co.za. Your order will only be finalized upon receipt of your Proof of Payment.

Credit Card

We make use of PayFast to handle our credit card transactions. We have been using PayFast for years and can guarantee you of their security features. Please note that on the PayFast option they also have the facility of Instant EFT

WE DO NOT ACCEPT SMS NOTIFICATIONS AS PROOF OF PAYMENT, WE ONLY ACCEPT PROOF OF PAYMENT THAT HAS COME DIRECTLY FROM YOUR BANK.

No proof of payment is need if you have used the online payfast system.

 

CANCELLATION of orders due to non payment

All orders not paid for within 48 hours from purchase will be automatically deleted from our system and the stock will be put back up for sale, unless you have requested an extension and this is to be done with Craig and Craig alone. Sir vape and its staff are not held liable should you not be able to purchase the items again should they then be sold. Please make sure to forward proof of payment to craig@sirvape.co.za within that period to prevent loosing out on your purchase. Should you have paid for an item and proof of such and have not sent us the proof of payment and the order is automatically canceled on our system Sir vape will refund you for the items and or send you the items if still in stock at our earliest convenience.  WE DO NOT ACCEPT SMS NOTIFICATIONS AS PROOF OF PAYMENT, WE ONLY ACCEPT PROOF OF PAYMENT THAT HAS COME DIRECTLY FROM YOUR BANK.

No proof of payment is need if you have used the online payfast system.

PLEASE NOTE ALL PRICING ON WEBSITE AND SHIPPING CHARGES ARE INCLUSIVE OF VAT.