Shipping and Payments Policy

Shipping and Payments Policy

Option 1: Click & Collect

  • Location: SIR VAPE HEADQUARTERS ESSENWOOD, 37 Robarts Rd, Essenwood, Berea, Durban, South Africa, 4001
  • Operating Times: Monday to Friday, 9:00am - 6:00pm; Saturday, 10:00am - 3:00pm
  • Instructions: Bring your order number and proof of payment if paying by EFT.

Option 2: Overnight Delivery To Main City Centers Or Outlying

  • Cost: R110 (subject to change)
  • Service Area: Major city centers (e.g., East London, Cape Town, Pretoria, Johannesburg)
  • Details: Orders placed Monday to Thursday before 1:30pm are shipped the same day. Orders placed after 9:30pm will ship the next day. Weekend orders are delivered on Monday. Tracking information will be provided via email. Direct all package tracking and delivery inquiries to The Courier Guy.
  • Free Shipping: Orders over R1250 qualify for free shipping at checkout for major cities only, not applicable to outlying areas.

Option 3: Sameday Scooter Express [DURBAN ONLY!!!]

  • Cost: R60 (subject to change)
  • Service Area: Within 15km of Musgrave area. Please double check before selecting this option or call to confirm.
  • Details: Orders placed before 1:30pm are shipped the same day; later orders ship the next day.
  • Please note Sameday Scooter Express is only available Mon to Fri and not weekends or public holidays.

Option 4: Pudo Locker - Coming soon!!!

 

International Customers

  • Process: Place your order selecting South Africa and any province. Select "collection" as the shipping method and "Bank EFT" as the payment method. Email your order number, full name, shipping address, telephone number, and PayPal email to hugo@sirvape.co.za. A PayPal invoice including shipping fees will be sent to you.

Payment Options

  • Cash on Collection (COC): Available only at 37 Robarts Rd, Essenwood, Durban 4001.
  • Electronic Funds Transfer (EFT): Banking details provided at checkout. Use your order number as payment reference. Email your official bank-generated EFT slip to craig@sirvape.co.za.
  • Credit Card: Transactions are processed via PayGate.
  • PayFlex: Take advantage of our PayFlex option. Please note this payment option is between you and the merchant gateway.
  • Note: We do not accept SMS notifications as proof of payment.

Cancellation Policy

  • Orders not paid within 48 hours will be canceled and items restocked unless an extension is requested. Proof of payment must be sent to craig@sirvape.co.za within this time frame to secure your purchase. Refunds or fulfillment will occur if payment proof is verified after cancellation.

Note: All prices and shipping charges on our website are VAT inclusive.

 

If you have any queries about shipping or payments please contact us:

Tel: 061 910 5866
Email Your Queries:
help@sirvape.co.za