Terms and Conditions

Detailed description of goods and/or services
Sir Vape (pty) LTD is a business in the Electronic cigarette industry that imports and manufactures Electronic cigarette products and accessories for reselling.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 24 hours during week days being Monday to Friday and delivery/tracking number will confirmed by way of email.

Export restriction 
The offering on this website is available to South African clients only, unless authorized by management.

RETURNS AND REFUNDS PROCEDURE AND GENERAL CONDITIONS

 Unfortunately E-Liquids once opened cannot be returned due to the nature of the product.

No warranty or guarantee is offered on any Pre made coil.

 Please note that orders placed and not paid unless by prior arrangement with management that have not been paid within 24 hours from the time of purchase shall be canceled without written confirmation. Please note it is your responsibility to forward proof of payment to craig@sirvpe.co.za and we strongly you suggest that you do not rely on the banking apps to do so.

 The purchaser shall inspect the goods on arrival and must notify Sir Vape within 7 working days via email from the date of delivery if any goods are damaged and items not received. Please do not open any goods without checking them to be correct first. Please contact us via email or whatsapp immediately.

Should the purchaser fail to do this it shall be deemed as goods accepted. If the purchaser wants to return any goods for whatever reason the purchaser may do so within 7 days of receipt of the goods. All goods must be in an unused condition.

 Sir Vape will refund or replace the goods, however Sir Vape will not be liable for the refund on shipping expenses unless it is due to an error on our behalf. Should there be a claim for a manufacture default the goods will be returned by the purchaser to Sir Vape for replacement after receiving confirmation from one of the owners Craig/Hugo.

 If the item is found to have a manufacturing fault and is within the warranty period the item will be repaired or replaced unless due to user negligence. Please note that as per the Consumer Protection Act Sir Vape is allowed up to 2 weeks the check the device and return it to the purchaser. However every effort will be taken to lessen the time frame as possible.

 Goods in transit from the purchaser to Sir Vape remains the client’s responsibility until signed for in store. All goods returned must contain all relevant parts along with original order number and or proof of purchase.

 Should goods be found to have been damaged due to user negligence costs of transportation back to the purchaser is at the purchaser’s expense.

 Sir Vape abides by the manufactures warranty and no warranty claim will be processed if the purchaser has misused the product or not abided by the instruction laid out by the manufacturer.

 We offer a 7 day refund policy where should the purchaser feel the product has a fault we will exchange it. Refunds are only issued after all other recourses have been taken to rectify the problem with the purchaser, should the purchaser require a refund then the cost of getting the product back to Sir Vape is at the purchaser expense and refunds will be processed on receipt of the goods. The goods must arrive with all components and must be returned in good condition.

 Regrettably no returns or refunds will be entertained on sale items.

Cancellation of orders by the client will attract a fee equal to the fee charged by Paygate.

Customer Privacy policy
Sir Vape (pty) LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may bedownloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569. 

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Sir Vape (pty) LTD bank account, the details of which will be provided on request.

Card acquiring and security
Card transactions will be acquired for Sir Vape (pty) LTD via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Sir Vape (pty) LTD separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility
Sir Vape (pty) LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Sir Vape (pty) LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 

Sir Vape (pty) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by  Sir Vape (pty) LTD based in South Africa trading as Sir Vape (pty) LTD and with registration number 2016/055746/07  and Craig Stuart, Hugo Ross, Amanda Ross and Samantha Stuart being directors

Sir Vape (pty) LTD contact details
Company Physical Address:  136 Cowey Road,1 Cowey House, Morningside, Durban 4001
Email: hugo@sirvape.co.za / craig@sirvape.co.za

Telephone:031 3091484

Regards

 

SIR VAPE

 

PLEASE NOTE WE DO NOT!!! COLLECT ITEMS FROM POST OFFICES. PLEASE USE A DOOR TO DOOR COURIER SERVICE FOR YOUR RETURN. WE DO NOT GIVE LOAN DEVICES 
PLEASE NOTE THAT USB PORTS ARE NOT COVERED OUTSIDE OF THE 7 DAY PRODUCT EXCHANGE.